Namaste Tribe!
You can change your registered mobile number using the Mobile Number Change Self-Service option. The process depends on whether you have access to the SMS OTP sent to your currently registered mobile number.
If You Have Access to SMS OTP
| No. | What You Need to Do |
|---|---|
| 1 | Go to the Mobile Number Change page |
| 2 | Log in to your WazirX account. |
| 3 | Enter your registered email ID and password. |
| 4 | Select Send OTP. |
| 5 | Enter the OTP and select Next. |
| 6 | Select Send OTP for the next verification. |
| 7 | Enter the OTP and select Next. |
| 8 | Enter your new mobile number and follow the on-screen instructions. |
If You Don't Have Access to SMS OTP
If you cannot access the SMS OTP sent to your registered mobile number, you can change your number by completing additional verification, including Video KYC Verification.
| No. | What You Need to Do |
|---|---|
| 1 | Go to the Mobile Number Change page |
| 2 | Enter your registered email ID and password, then select Next. |
| 3 | Select Send OTP and complete the email authentication. |
| 4 | Select Unable to access SMS OTP. |
| 5 | Enter your new mobile number. |
| 6 | Enter the OTP sent to your new mobile number. |
| 7 | Enter your PAN Number and Date of Birth as mentioned on your PAN Card. |
| 8 | Keep your PAN Card ready and complete Video KYC Verification. |
| 9 | After completing Video KYC, select Submit. |
Verification Timeline
| Verification | Expected Timeline |
|---|---|
| Video KYC Verification | Your request will be reviewed within 48 hours. |
You'll receive an email update once your request has been reviewed.