We're Sad to See You Go
We are sorry that you have chosen to close or deactivate your account. Thank you for being a part of the WazirX community.
Our team is always here to help, and we hope to serve you again in the future.
Click one of the options below for quick navigation to the relevant section.
🔹 2. Account Closure – Non-Creditor
🔹 3. Account Closure – Creditor (RT Token Holder)
🔹 4. Account Closure – Creditor (34% INR Locked)
Note: If you wish to reopen your account in the future, please log in again and submit a new request.
1. Account Deactivation
Applicable For
Users who want to temporarily deactivate their account.
Steps
| Step | Action |
|---|---|
| 1 | Navigate to Settings > Security. |
| 2 | Select Close Account. |
| 3 | Choose Deactivate Account. |
| 4 | Complete 2FA verification. |
| 5 | Verify the email OTP. |
| 6 | Your account will be successfully deactivated. |
Process Walkthrough
Please follow the screenshots below to complete the account deactivation process.
2. Account Closure – Non-Creditor
Applicable For
Users who do not hold RT Tokens and do not have any locked balance.
Steps
| Step | Action |
|---|---|
| 1 | Navigate to Settings > Security. |
| 2 | Select Close Account. |
| 3 | Review the account closure information displayed. |
| 4 | Confirm the request. |
| 5 | Complete 2FA verification. |
| 6 | Verify the email OTP. |
| 7 | Your account closure request will be submitted successfully. |
Process Walkthrough
Please follow the screenshots below to complete the account closure process.
3. Account Closure – Creditor (RT Token Holder)
Applicable For
Creditors holding RT Tokens.
Steps
| Step | Action |
|---|---|
| 1 | Navigate to Settings > Security. |
| 2 | Select Close Account. |
| 3 | Review the information displayed. |
| 4 | Read and acknowledge the terms and conditions. |
| 5 | Proceed with the document signing process. |
| 6 | Complete 2FA verification. |
| 7 | Verify the email OTP. |
| 8 | Your account closure request will be submitted successfully. |
Process Walkthrough
Please follow the screenshots below to complete the account closure process.
4. Account Closure – Creditor (34% INR Locked)
Applicable For
Creditors with locked INR balance.
Steps
| Step | Action |
|---|---|
| 1 | Navigate to Settings > Security. |
| 2 | Select Close Account. |
| 3 | Review the information regarding the locked INR balance. |
| 4 | Read and acknowledge the terms and conditions. |
| 5 | Proceed with the document signing process. |
| 6 | Complete 2FA verification. |
| 7 | Verify the email OTP. |
| 8 | Your account closure request will be submitted successfully. |
Process Walkthrough
Please follow the screenshots below to complete the account closure process.
Thank You
Thank you for using WazirX.
If you require any further assistance, please reach out to our support team.