We're Sad to See You Go

We are sorry that you have chosen to close or deactivate your account. Thank you for being a part of the WazirX community.

Our team is always here to help, and we hope to serve you again in the future.

Click one of the options below for quick navigation to the relevant section.

🔹 1. Account Deactivation
🔹 2. Account Closure – Non-Creditor
🔹 3. Account Closure – Creditor (RT Token Holder)
🔹 4. Account Closure – Creditor (34% INR Locked)

Note: If you wish to reopen your account in the future, please log in again and submit a new request.

1. Account Deactivation

Applicable For

Users who want to temporarily deactivate their account.

Steps

Step	Action
1	Navigate to Settings > Security.
2	Select Close Account.
3	Choose Deactivate Account.
4	Complete 2FA verification.
5	Verify the email OTP.
6	Your account will be successfully deactivated.

Process Walkthrough

Please follow the screenshots below to complete the account deactivation process.

Account Closure (1).png Account Closure.png Account Deactivated.png Account Deactivate.png

2. Account Closure – Non-Creditor

Applicable For

Users who do not hold RT Tokens and do not have any locked balance.

Steps

Step	Action
1	Navigate to Settings > Security.
2	Select Close Account.
3	Review the account closure information displayed.
4	Confirm the request.
5	Complete 2FA verification.
6	Verify the email OTP.
7	Your account closure request will be submitted successfully.

Process Walkthrough

Please follow the screenshots below to complete the account closure process.

Close Account 1 .png Close Account 2 .png Close Account 3 Reason.png Close Account 4 Write Close Account.png Close Account withdraw funds.png Close Account Done.png

3. Account Closure – Creditor (RT Token Holder)

Applicable For

Creditors holding RT Tokens.

Steps

Step	Action
1	Navigate to Settings > Security.
2	Select Close Account.
3	Review the information displayed.
4	Read and acknowledge the terms and conditions.
5	Proceed with the document signing process.
6	Complete 2FA verification.
7	Verify the email OTP.
8	Your account closure request will be submitted successfully.

Process Walkthrough

Please follow the screenshots below to complete the account closure process.

Account close RT Token .png Account Close RT Token 2.png Account Close RT Token 2 Reason.png Account Close RT Token 2 Write Reason.png Account Close RT Token 2 Sign waiver form.png Account Close RT Token 2 Done .png

4. Account Closure – Creditor (34% INR Locked)

Applicable For

Creditors with locked INR balance.

Steps

Step	Action
1	Navigate to Settings > Security.
2	Select Close Account.
3	Review the information regarding the locked INR balance.
4	Read and acknowledge the terms and conditions.
5	Proceed with the document signing process.
6	Complete 2FA verification.
7	Verify the email OTP.
8	Your account closure request will be submitted successfully.