Q: Will my new INR deposits be fully available for use?
A: Yes, from 22nd Oct, 2025, all new INR deposits will be 100% available in your account. You can use these funds to trade or withdraw without restriction.
Q: Why are my earlier INR balances still partially locked?
A: Approximately 34% of earlier INR balances remain frozen due to ongoing disputes and certain LEA (Law Enforcement Agency) investigations. These investigations do not directly involve us, but have led to temporary freezes on specific bank accounts connected to those cases.
The remaining 66% of INR balances are already available for withdrawal, while the locked portion will be released once these external matters are resolved.
Q: When will the frozen 34% of INR balances be released?
A: It is currently unclear when the ongoing disputes and LEA investigations will conclude, allowing the release of the remaining INR balances. However, we are making every effort to expedite this process and will keep you updated on any significant progress.
Q: Are my new INR deposits safe?
A: Yes. All new INR deposits are fully secure and available. They are unaffected by the account freezes tied to the earlier investigations.
Q: What will happen to the INR deposited after 18th July 2024?
A: All INR deposits made after 18 July 2024 will be 100% available in your account. These deposits can be used freely for trading or withdrawal.