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Two-Factor Authentication (2FA) - Setup, Change & Recovery

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Akshay

Two-Factor Authentication (2FA) provides an extra layer of security for your account by requiring a second step of verification when you log in or perform some specific actions. In addition to your password, you'll also need an OTP received via SMS/Email or an OTP generated by apps like Google Authenticator, Authy, etc.

The default mode of 2FA on WazirX is via SMS/Email. But if you would like to perform app-based 2FA, you will need to install authenticator apps like Google Authenticator, Authy which display a 6-digit passcode on the opening screen & you typically get 30 seconds to use it before it expires & then displays a new passcode.

Enabling app based 2-Factor Authentication

If you would like to switch from SMS/Email OTP based 2FA to an App based 2FA, follow the below steps -

Desktop iOS Android
  1. Click on Profile button at the top right of your screen & click on Account Settings.
  2. Tap on Two Factor Authentication and select Authenticator App.
  3. Enter the OTP you receive on SMS/Email & tap on Next.
  4. Open your Authenticator app & follow the steps to add a new account. You can scan your WazirX Barcode or manually enter the Recovery code into your authenticator app.
  5. Enter the OTP you see in your Authenticator app.
  6. Save the Recovery Code in a secured place (you will need this in the future in case you lose or change your mobile device).
  7. Open the email & click on Approve 2FA request in the confirmation email you receive.
  1. On the Homepage, click on Settings.
  2. Tap on Two Factor Authentication and select Authenticator App.
  3. Enter the OTP you receive on SMS/Email & tap on Next.
  4. Open your Authenticator app & follow the steps to add a new account. You can scan your WazirX Barcode or manually enter the Recovery code into your authenticator app.
  5. Now come back to WazirX & enter the OTP you see in your Authenticator app.
  6. Save the Recovery Code in a secured place (you will need this in the future in case you lose or change your mobile device).
  7. Open the email & click on Approve 2FA request in the confirmation email you receive.
  1. On the Homepage, click on Settings.
  2. Tap on Two Factor Authentication and select Authenticator App.
  3. Enter the OTP you receive on SMS/Email & tap on Next.
  4. Open your Authenticator app & follow the steps to add a new account. You can scan your WazirX Barcode or manually enter the Recovery code into your authenticator app.
  5. Now come back to WazirX & enter the OTP you see in your Authenticator app.
  6. Save the Recovery Code in a secured place (you will need this in the future in case you lose or change your mobile device).
  7. Open the email & click on Approve 2FA request in the confirmation email you receive.

Switching to SMS/Email based 2-Factor Authentication

If you would like to switch from an App based 2FA to an SMS/Email OTP based 2FA, follow the below steps -

Desktop iOS Android
  1. Click on Profile button at the top right of your screen & click on Account Settings.
  2. Tap on Two Factor Authentication and select Mobile SMS.
  3. Enter the OTP you see on your Authenticator app & tap on Next.
  4. Enter the OTP you receive on SMS/Email & tap on Next.
  5. Open the email & click on Approve 2FA request in the confirmation email you receive.
  1. On the Homepage, click on Settings.
  2. Tap on Two Factor Authentication and select Mobile SMS.
  3. Enter the OTP you see on your Authenticator app & tap on Next.
  4. Enter the OTP you receive on SMS/Email & tap on Next.
  5. Open the email & click on Approve 2FA request in the confirmation email you receive.
  1. On the Homepage, click on Settings.
  2. Tap on Two Factor Authentication and select Mobile SMS.
  3. Enter the OTP you see on your Authenticator app & tap on Next.
  4. Enter the OTP you receive on SMS/Email & tap on Next.
  5. Open the email & click on Approve 2FA request

Why am I getting an 'incorrect or expired OTP' error?

Very rarely, you may see an "incorrect or expired OTP" error when you enter the OTP from your authenticator app into WazirX. This happens when the time on your authenticator app is not in sync with WazirX. Here's how you can ensure you have the correct time on your authenticator app -

Android iOS
  1. Open the Authenticator app & tap on Menu.
  2. Tap on Settings.
  3. Tap on Time correction for codes.
  4. Tap on Sync now.
  1. Open the iPhone Settings app.
  2. Tap on General.
  3. Tap on Date & Time.
  4. Enable Set Automatically. If it's already enabled, disable it, wait a few seconds and re-enable.

I’ve lost my Authenticator app. How do I recover/reset my WazirX 2FA?

If you have the Recovery Code - You simply have to go to https://wazirx.com/login , enter your login credentials, and click on Login. Next, click on the Recover Authentication Code button below & then follow the on-screen instructions.

If you have lost the Recovery Code - Contact us via chat through this link - Submit a Request & we will help you out.

Note: Due to security reasons manual 2FA reset requests will be processed within 48 hours.

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