What is two-factor authentication (2FA)?
2FA adds an extra layer of security by requiring a second verification step during login or sensitive actions.
Key details:
- You need both your password and an OTP
- OTP can be received via SMS/Email or generated using an authenticator app
- App-based OTPs refresh every ~30 seconds
How can I enable app-based 2FA?
You can switch to an authenticator app from your account settings.
Steps:
- Go to Profile → Account Settings
- Select Two-Factor Authentication → Authenticator App
- Enter the OTP received via SMS/Email
- Open your authenticator app and add a new account
- Scan the QR code or enter the recovery code manually
- Enter the OTP from the app
- Save the recovery code securely
- Approve the request via the confirmation email
Key details:
- The recovery code is required if you lose access to your device
How can I switch to SMS or email-based 2FA?
You can switch back to SMS/Email OTP from your account settings.
Steps:
- Go to Profile → Account Settings
- Select Two-Factor Authentication → Mobile SMS
- Enter the OTP from your authenticator app
- Enter the OTP received via SMS/Email
- Approve the request via the confirmation email
Why am I getting an “incorrect or expired OTP” error?
This usually happens when your authenticator app’s time is not synced correctly.
Steps:
- Open your authenticator app
- Go to Settings
- Select Time correction for codes
- Tap Sync now
What to do if it fails:
- Retry after syncing time
- If the issue continues, contact support
How can I recover 2FA using a recovery code?
You can recover access using your saved recovery code during login.
Steps:
- Go to the login page
- Enter your login credentials
- Click Recover Authentication Code
- Follow the on-screen instructions
What should I do if I lost my 2FA recovery code?
You need to contact support to reset your 2FA.
Steps:
- Submit a request via support chat
- Complete the required verification checks
Key details:
- Manual 2FA reset requests are processed within 48 hours
Restrictions:
- Access to your account may be restricted until verification is complete